Calling the Service Hotline

Information on Charges
The charges for calling our 24/7 hotline (+49-(0)7000-986 003-0) from a German landline phone are 6.20 Cent/ minute (off-peak hours) and 12.40 Cent/ minute (peak hours). Peak hours include weekdays Monday through Fridays, 9:00 through 18:00 CET, whereas the off-peak hours include any other time, Saturdays and Sundays, national holidays as well as December 24 and 31. When calling from other phone networks, rates might be higher, depending on the carrier.